Privacy Notice

Onfigr Ltd takes measures to ensure that the personal information you submit to us remains confidential and is used only for the purposes as set out in this policy. To further the protection of your personal information, we have adopted a set of guidelines (outlined below) to describe the personal information we collect about you, why we collect it, and how we use it. By visiting www.onfigr.com, you are accepting and consenting to the practices described in this policy.

We are committed to safeguarding your privacy and to complying with the UK Data Protection Act 2018 and the General Data Protection Regulations 2018. For the purposes of the General Data Protection Regulations (GDPR), the data controller is Onfigr Ltd. Wellington Mills, 70 Plover Road, Lindley, Huddersfield, HD3 3HR who can be contacted using the following details: email: [email protected]. Where pages on this website link out to services provided by other sites, their own privacy policies will apply. These are managed separately by each service provider.

A data controller determines how and why personal data is processed. For more information, read Onfigr’s entry in the Data Protection Public Register.

Onfigr ltd is the data controller for web pages starting with www.onfigr.com. Where these pages link out to services provided by other sites, their own privacy policies will apply. These are managed separately by each service provider.

Your Information

Collection of your information

Onfigr ltd collect the personal information you provide when you do any one of the following:

• Contact us through our website contact forms.
• Engage with our website.
• Subscribe to our email list.
• Save your designs through our online demonstration tools.

What data we collect

When you engage with us through our website, onfigr.com, we may collect the following personal information:

• Questions, queries or feedback you leave, including your email address if you contact Onfigr ltd.
• Your email address and subscription preferences when you sign up to our newsletter, request more information, or interact with our free demo tools.
• How you use our newsletter emails - for example whether you open them and which links you click on
• Your Internet Protocol (IP) address, and details of which version of web browser you used.
• Information on how you use the site, using cookies and page tagging techniques. Please note that you are in control of the cookies our website places onto - your browser through the cookie preferences tab. For more information on how cookies are used on this website, please see our cookie notice further down in - this policy.

If you subscribe to our marketing emails, we will collect your personal information to send you the information you have requested from us. We will give you the option to opt into marketing emails when you contact us through our contact form.

When you use our free demo services, you are given the option to save your design and send this to your email address. When you do this, we will use your personal information to send you your designs. By agreeing to these terms and conditions you agree to be contacted by our team about the services you have indicated an interest in and will also be opted in to receive further information about our product and services that are relevant to you. You can opt out of this at any time by emailing [email protected] and requesting to unsubscribe.

We use Google Analytics software to collect information about how you use onfigr.com Google Analytics stores information about:

• the pages you visit on onfigr.com
• how long you spend on each onfigr.com page
• how you got to the site
• what you click on while you’re visiting the site
• We do not collect or store your personal information through Google Analytics (for example your name or address) so this information cannot be used to - identify who you are.

How do we use your information

We may process your personal information for our legitimate business interests. We may use the personal information we collect to supply our services to you. We may also use the personal information to communicate with you. We may contact you by email, post or telephone. We may use your personal information to send you product news/information, promotions, company service updates and other similar content.

We may use the information we collect for direct marketing, network and information systems security, data analytics, or to enhance, modify or improve our services, identifying usage trends and determining the effectiveness of promotional campaigns, marketing and advertising. You have the right to object to this processing if you wish, and if you wish to contact us to do so, please contact us by emailing [email protected].

The legal basis for processing personal data in relation to site security is our legitimate interests, and the legitimate interests of our users, in ensuring the security and integrity of onfigr.com

Disclosure of your information

All information we have about you is kept for Onfigr ltd’s use as described in this policy. It may, from time to time, be used internally for the reasons specified in the section ‘How do we use your personal information’ and the section above in cooperation with other companies, organisations, or individuals who will also be in full accordance with this policy.

We will never:

• sell or rent your data to third parties.
• share your data with third parties for their marketing purposes.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will only retain your personal data for as long as:

• it is needed for the purposes set out in this document.
• the law requires us to.
• We will keep your email data until you unsubscribe. We will delete access log data after 30 days.

If you subscribe or request to have your data removed from our system, we will action this within 72 hours.

Children’s Privacy Protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where Your Data Is Processed and Stored

We design, build and run our systems to make sure that your data is as safe as possible at all stages, both while it’s processed and when it’s stored. All website data is stored in the European Economic Area (EEA). Customer Data is stored within our Customer Relationship Management System. This is located within the EEA and is fully compliant with EU laws regarding data protection. Google Analytics data may be transferred outside the EEA, but this cannot be used to personally identify you.

How We Protect Your Data And Keep It Secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data.

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

Your rights

You have the right to request:

• Information about how your personal data is processed
• A copy of that personal data.
• That anything inaccurate in your personal data is corrected immediately.

You can also:

• Raise an objection about how your personal data is processed
• Request that your personal data is erased if there is no longer a justification for it.
• Ask that the processing of your personal data is restricted in certain circumstances.

Other Websites

Where we provide links to third party websites which are not affiliated with Onfigr, even if Onfigr branding appears on these sites, such sites are out of our control and are not covered by this privacy policy. If you access these sites by using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their own privacy policies.

Opting In & Opting Out

When Onfigr first collects information about you, we will offer you the opportunity to opt in and agree to these terms and conditions and have your personal information used by Onfigr for customer service and marketing purposes. Should at any time after opting in, you do not want Onfigr to send you email, postal mail, or any other contact method about our products and services, you can choose to have your personal information removed from our database. You can do this by emailing us at [email protected].

Cookies

What are Cookies?

Cookies are a technology used to provide you with a more tailored experience on a website. A cookie is an element of data that a website can send to your browser, which may then be stored on your computer system. This element of data is a piece of text, not a program or software. The site can only access the information from a cookie sent by teh same site. We cannot access other cookies sent by other websites or the information they contain. Additionally, we cannot learn your email address or any other personal information about you through the use of a cookie.

Why does our website use cookies?

Onfigr uses cookies to provide a better online experience for users. These cookies are necessary for the website to function properly. Onfigr also uses cookies to track the website’s usage and better understand your interactions. We use this data to improve our content and make the site easier to use. These are analytics cookies. Onfigr will also use cookies to serve you more relevant marketing information. These are marketing cookies.

May I decline to accept a cookie?

When you first visit our website, you will be notified about our use of cookies and given the option to accept or decline. Some cookies are necessary for the Onfigr website to function, so if you decline all cookies, you may not be viewing the website in the way in which it was designed to be presented to you. You can tailor which cookies are placed onto your browser by changing the settings within the cookie menu. From here you can select if you would like to decline analytics and marketing cookies from being placed on your browser.

What benefits do I receive from cookies?

The use of cookies helps to give you a better experience on our website. Through the use of cookies, we know what’s working and what’s not. That information is then used to keep our site relevant to you. Cookies also allow the personalisation of any online services we may provide to you.

More information about cookies here

Effective Date Changes

This privacy policy is effective as of May 23rd 2018. Onfigr reserves the right to modify the terms of this policy at any time and in our sole discretion, both posting a change notice to this page. Your continued use of the site following our posting of a change notice will constitute acceptance of those changes. If these changes affect how your personal data is processed, Onfigr ltd will take reasonable steps to inform you.

Contact Us Or Make A Complaint

Contact Onfigr ltd if you:

• have a question about anything in this privacy notice
• think that your personal data has been misused or mishandled
• [email protected]

You can also contact our Data Protection Officer (DPO):

Richard Benson (Data Protection Officer) Onfigr Ltd 70 Plover Road Huddersfield HD3 3HR

You can also make a complaint to the Information Commissioner, who is an independent regulator.

[email protected] Telephone: 0303 123 1113 Textphone: 01625 545860 Monday to Friday, 9am to 4:30pm Find out about call charges Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Last updated 23 May 2024